1 reviews | Active since Mar 2015
Bad Service
Thank you for allowing me and my husband in at the slow lounge on a Monday afternoon but saying with a smile my daughter of 2 years are not allowed as she is not a card holder.
mom and dad had to turn around and go sit in a restaurant.
i am a account holder and so is my husband. we have our own INDIVIDUAL accounts with access to the slow lounge.
thanks FNB and the very UNhelpful lady at CAPE TOWN international SLOW lounge!
FNB how can we HELP YOU!?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)