Bad Service

I am extremely unhappy with the way my complaint has been handled. You only sorted half the problem and now I am still waiting for my ebucks to be back dated from December 2017 until March 2018. All your Premier contact centre consultant keep doing is to write notes and escalate the matter but like Zero action in terms of concluding this matter. And no call from the escalated "mangers" or "supervisor"....do they even exist! How is it that a Big Bank such as FNB takes forever to resolve this is beyond me, but you have people in your payroll who are supposed to help us. I want my ebucks from Dec 2017 - March 2018.