1 reviews | Active since Aug 2016
Bad Service
Good day; i tried to close my bank in the first week of this month.Because of the banking fees that is over the top (Capitec R40-45 a month) The consultant then said that the banking fees did not yet go off so i must pay R100 first. Then i said as soon as there is money in my account then we can close it. The consultant then said that she will downgrade my account to a gold account. She said becuse i am on Debt review that she has to email HO to do it for me. Now my debits did not go off because of the banking fees. I just want to close my account!!!! Now the unpaids went off aswell!!!!!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)