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nC
nadia C

1 reviews | Active since Dec 2014

23 May 2018, 11:19

Bad Service!!!!!!!!!!!!

I ordered a FNB credit card more than week ago. I went to the bank the 13th of May to insure they deliver the card within the promised 3-5 days, I offered to fetch the card where ever needed, but I need to card asap. After my visit to the Somerset Mall FNB I had to order another card since the cashier at the FNB somerset West might have misunderstood and cancelled my card! I called the FNB credit card services on Wednesday the 16th of May, after which I was assured my card will be delivered before the 18th of May! I called again Friday the 18th May and was once again assured the card will be delivered on Monday the 21st of May. Today(23rd of May) I called the courier services and they said I will only receive the card the next wee****!! I was always such a proud supporter of FNB but no I really do not know anymore, I am strongly considering to our accounts.

0
Replies (4)
nC
nadia C's update23 May 2018, 11:24
Reviewer Update
I have also never received any feedback on the FNB contact us page!!!
nC
nadia C's update23 May 2018, 11:27
Reviewer Update
This can also be the courier fault and you should reconsider their contract because they are not adhering to their delivery service level policy!
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2018, 12:27
Official

Good Day Nadia,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

nC
nadia C's update23 May 2018, 17:11
Reviewer Update
Thank you for the effort! FNB has gone out of their way to accommodate me, especially the FNB Somerset West branch! This commitment to customer service was the reason I joined FNB and will keep telling everyone of the great service I receive from you! Thank you for your great customer service!