1 reviews | Active since May 2018
BAD SERVICE
I REGREAT THE DAY I MOVED MY ACCOUNT TO FNB.
I HAVE OPENED AN ONLINE BANK ACCOUNT WITH FNB SUBMITTED ALL THE DOCUMENTS, ALL OF A SUDDEN MY ACCOUNT IS FROZEN WITHOUT ANYONE CONSULTING WITH ME, ON FRIDAY I WENT TO KEMPTON BRANCH I WAS THERE FOR 4 HOURS I WAS NOT ABLE TO GET HELP THEY TOLD ME THAT MY TELKOM ACCOUNT WAS "*****" AND I SUBMITTED MY CAPITEC ACCOUNT STILL THAT DIDNT HELP AND PORTIA THE BRANCH MANAGER SAID SHE WILL CALL ON MONDAY STILL NOTHING, SAT I WENT TO BRYANSTON BRANCH STOOD THERE FOR HOURS STILL DIDNT GET ANY HELP AND I WENT BACK TO TODAY TO SEE TEBOGO THE BRANCH MANAGER SHE IS STILL WAITING FOR SOMEONE TO GET FEDBACK , SINCE FRIDAY I CANT ACCESS MY MONEY I REALLY NEED MY MONEY, I DONT KNOW WHO CAN HELP ME NOW
Good day Refiloe Sebuli,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Refiloe Sebuli,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)