1 reviews | Active since Jan 2018
Bad Service
Employee at FNB The Grove Mall sent me to an office to get confirmation that I don't have an account with them. Then she forgot that I was there! I waited for 30 minutes with no service. When I came back to FNB after making arrangements at another bank, a different employee helped me and simply said that she probably had a rough day and forgot that I was there!!! Now that's probably the worst excuse I have ever heard!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)