Bad Service
I reported an error on my statement with reference to a Cash Deposit Fee on my statement for April the call took 27min which i find it really excessive and I'm really not happy about having to pay to sort your error.
When i complained to the consultant for the call taking so long for a mistake on FNBs side, instead of apologizing she gives me attitude saying "I agreed to hold on ". If I knew the call was going to take 27min (call I'm paying for) I would have said YES I MIND holding on for 27 min. Customer service very poor.. I didn't want to complain on an open platform, but when i send an email to the FNB email address on my statement, it came back with "Mail Box Full".. Do you guys not check you emails??
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)