BAD SERVICE

We belong to a religious organisation and since the signatories on our bank account have passed on, we have approached the Phoenix Plaza branch to forge a way forward, staff there were very helpful and request we open a brand new account with the current signatories, which we oblidged, we were also asked by staff of the above branch to provide all relevant documentation( minutes of meeting, resolution, death certificates) so that we can have funds transferred from the old account to our newly opened account. It has been 6 months now and this transfer has not transpired, each time I visit the branch I am told that the decision still lies with the ***** department as the old account is still on hold. I have also lodged a complaint on ********** which I am yet to get a response, I have rep**** on this mail at least 7 times with me threathening to also contact hellopeter but with no success. I am hoping the relevant will treat this complaint in a serious light.