Bad Service

I have open an account with FNB online last week. I only got a confirmation with the account number. I got people to deposit money on that account. When I try to withdraw the cash, I got an error. I phone FNB snd spend more that 3 hours without help. When I finally got helped. I was told that my account is on hold because of the FICA documentation which I knew nothing about. I did not get any email, sms or any other communication requesting the FICA documentation. I was then advised to email the documentation and told that I should phone them once I got the auto-response email with the Ref No, which I did and have been trying to phone them from 15:03 until 17:00 when I got disconnected without any phone of assistance all the consultants will do is " please hold as I am putting you through to the correct department". The lady that helped told me about the auto response also advice that I could also submit Copy of my ID and the Proof of Address at the branch, which I did and I was told that I need to present my ID although I have presented my Drivers Licence. FNB is lacking professionalism and staff does not know their work.