bad service

I did an ATM deposit at an FNB ATM last Thursday. The ATM cancelled the transacting after inserting the money I was depositing. I went into the branch to query and I was assisted by Lesego with logging the query. Lesego gave me a ref number and said I should follow up after 48hrs. When I went to the branch this morning to follow up, I was asked if the money is not reflecting into the account i was depositing to. I was depositing into a business account and i was told that I will also get a POP after the 48hrs, now I am told that I need to stand in a long queue to be assisted. I feel inconvenienced because I have to take time of work to follow up and stand in long queues, run around after FNB because the ATM decided to cancel the transaction without completing the deposit.