WJ
Waheba J

1 reviews | Active since Feb 2018

09 Mar 2018, 11:07

Bad Service

Our company recently moved from Cape Town to Bellville and FNB the closest and only bank I knw of-I required R450. Worth if change..after waiting in the line for 10min..the teller lady advised, change can only be given to the customer if the have a bank a/c with FNB. It really sucks!!!;

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2018, 12:32
Official

Good day Waheba Jakoet,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Point of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)