Bad Service

Five months after sending documents to be told that the account is still not open due to documents not being adequate, yet no communication is received since the 23 Feb, phone the business helpdesk get reference number in April and nothing happens, phone on the 7th September get a reference number and nothing hapens, phone on 9th September get told that I must go to my municipality to have a councillor verify I stay in the area, after I try to explain what a joke the call centre agent Sibusiso puts the call n hold and then drops the call, I phone back and speak to Nicole and she says she is puttin me on hold to verify Sibusiso's staement and also drops the call, it is only when I speak to Terrence that I get my questions answered and know what needs to be done.<br> <br> Cannot believe the bad service received