1 reviews | Active since Jun 2017
Bad service
I called FNB today and waited on the line for 25 minutes without anyone answering, I think their service is very poor,they must make a service where you can reverse more than R200 because they don't have enough people to answer the phones, I will be charged for reversing the debit order that I did not authorize and have to pay airtime also,it is not fair to us as customers
Good day Tsholo Mogotsi
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will investigate and be in contact with you.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Tsholo Mogotsi
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Resolution Centre who will investigate and be in contact with you.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)