1 reviews | Active since Feb 2018
Bad service
I have recently opened an account online with the intention of moving from Nedbank to FNB because of the great things I have heard about you guys from colleagues of mine who bank with you guys but I guess they were talking a whole lot of B.S because your call centre agents can`t even assist me by either transferring me through to the correct dept or sending me and a link or email where I can send the necessary documents to verify my details because I cannot go to a branch as I work awkward hours. The less said about your call centre agents especially a lady called Siphokazi the better. All that I want is to switch from Nedbank to FNB. Is that really difficult to do?
Hello Asajokazi7 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Asajokazi7 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***