1 reviews | Active since Feb 2018
Bad Service
I have always had good service from FNB but not this time around! I have been trying for almost a week to increase the limit on my revolving loan. After receiving the quote and returning it signed I still have not had any luck getting this sorted. I have spoken to so many of the premier bank agents and no one can give me a solid answer nor do they contact me with any feedback. They keep telling me it has been escalated to the credit manager - does this credit manager even exist only today after enquiring again was he made aware of my this issue!!! Come on FNB - this is a joke!
Good day Margaux Mendoza,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Margaux Mendoza,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)