bad service

I went into the bank last week to settle my account. They told me the account is inactive i need to activate the account again to pay the money and then close the account. I phoned the previous week as well and asked Fnb what the outstanding amount was on my temporary loan and they told me i need to phone Groenewald Lubbe. Whenbi phoned them they told me the account has not been handed over yet. Today Diphoko from Fnb told me i cannot depoait the money into my cheque account so they can debit the amount as the account has been handed over. Today i phoned groeenewald lubbe again and they told me the accou t has not been handed over yet. What the hell dobivhave to do to close my account with fnb???? This is really bad customer service! I just want to pay my money, but clearly you guys dont want it