ND
Nthabiseng D

1 reviews | Active since Oct 2017

12 Feb 2018, 12:30

BAD SERVICE

i app**** for Business registration and its now over the SLA by FNB. and when i call the call center i received bad service from Natasha Loseer who told me i should not shout and its not her fault my business account is not opened. i dealt with Victoria Snyman who keeps telling me the account will be since friday 09 feb and i am on the line waiting still nothing.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 14:06
Official

Hello Nthabiseng-dube ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***