1 reviews | Active since Mar 2015
Bad service
As a loyal client of FNB, I am very disgusted with the service I got. After waiting on the line for an hour, the consultant took my personal details and assured me that I will soon receive a new contract with all the necessary info on the restructuring of my loan. Fortunately there is a voice recording of this man, but with several attempts of following up on the agreement of sending a contract, the matter is still on hold. I dont know what to do now because the branch unfortunately is also useless in trying to resolve this matter.
Secondly I laid a complaint about my credit card debiting a certain amount of money (debt protection) which I never consent to. I have also made several attempts in following up on this case BUT still hanging. AGAIN the branch is useless.
Good day kolosagajana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day kolosagajana,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)