HM
Hlanganani M

1 reviews | Active since Nov 2009

05 Feb 2018, 16:37

Bad service

I hv been on phone for over 40 minutes trying to resolve my personal loan issue. Anders attorneys are harassing me saying my loan is In arrears? I hv quaried this before. Loan double deducted in October I stil did not get this resolved. is there anyone at call centre or this noting music?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 16:56
Official

Good day Small77,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)