Bad Service

I am livid!!! I took a temporary loan from FNB which was repaid on due date.. A few days later FNB still has not updated the listing on the credit bureaus. I requested a paid-up letter via their online service. As I received no response, I contacted the call center. Guess what?! I spoke to three different colleagues who every time had to verify my details but just could not get me a paid-up letter?!!! What caliber of people are working at FNB? In between these conversations I was put on hold several times for anything from 12-15min..clearly they do not know what they must do!!!! I am livid as I spend over an hour on the phone holding on, listening to ****ty music and my query was not resolved!!!! Time is money and clearly I am not valued as a client!!! Well it took me holding on for more than an hour just to eventually get my paid-up letter. This exercise cost me dearly and I will in future no longer recommend FNB!