BM
Brenda M

1 reviews | Active since Dec 2017

23 Dec 2017, 10:01

Bad service

I have received 's unauthorised debit order and I tried to block but the system is not authorised. When I call your call centre they don't answer. Please call me asap ********** 991

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Dec 2017, 10:05
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)