1 reviews | Active since Nov 2017
Bad Service
Have a smart spend account with FNB and this month FNB debited my account twice. Called the bank and the agent I spoke with Joy Mmotong advised me that it was an error from their side and they are going to rectify it in 5-7 days and i told her that I was not happy with the timeframe as I wont have enough funds in my account to cover for my other debit orders and I’m going to be charged for the unpaid debit orders. Basically she was not helpful at all,I called the bank again n I was put on hold for money for a long while. Till today I have not received any communication from FNB and my money has not been refunded I AM SO DISAPPOINTED AND WONT RECOMMEND THE BANK TO ANYONE!!!!
Hello Andi_Sotyali,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Andi_Sotyali,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)