1 reviews | Active since Jan 2017
BAD SERVICE
I submitted a request to change my banking details with Merchant services. Kenneth Nkadima was assigned to this. Long story short, I was not advised on a turn around time. I've received the absolute minimal communication. I've escalated this about 4 times and still no luck and no communication from Kenneth or Escalations. A simple request has now turned into outrage and wanting to close ALL accounts with FNB and advising my family members to do the same.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)