GM
Gloria M

1 reviews | Active since Oct 2017

24 Oct 2017, 17:59

Bad Service

Took a loan with the Bank and managed to settle it within short space of time. To my surprise, the bank is still deducting money from my account. I made several visits to the branch ( Mabopane ), was promised the error would be rectified. I settled the account in July to thus far they keep on deducting money. Last month they promised to reimburse the deducted amounts they only returned a fraction of that without explanation.

I’m tired of this bank, and the incompetence of the branch especially Mabopane even the head office. I want nothing to do with this bank. No one is willing to resolve my queries.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2017, 08:50
Official

Hello GloMot,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)