BAD SERVICE

We received a notice this week that a payment will not go through. Account blocked! With no prior notification from FNB: no call, letter or email. I called the Branch - they said our Business consultant would have informed us prior to the block what documents are outstanding. I asked to speak to that person - I would like proof of contact and who made it and when. I was then informed that Boom street no longer have a business consultant designated to a specific account - one person serves and area and an number of branches - person is unavailable to help me and I must call the call centre. First time I called the call centre (very angry by now) the person gave me a reference number and said that she could not tell me what the problem is and that someone else will call me back - she had no information to share, could not tell me what the problem was or a timeline for a resolution. The second time I called (much calmer) the operator said that they only take the calls and issue reference number they have no access to any other information. Someone else will contact us from another department - no email or phone number could be released of the person who will assist us! Now we wait!