Bad Service

This complaint was posted on the 17 June 2017. I was promised a call by one of the managers at FNB and the subsequent reversal of the bank charges. I'm also yet to get a response from my latest complaint which related to a series of R 8.50's on my account. Just poor poor service from the top to bottom.

Herewith the 17 June 2017 Complaint: Total *******

I fail to understand why we pay so much to have these so called premier banking experience if we continue getting *****ered over by fnb day and night. I stopped a debit order a few weeks ago and they let the same debit through around the 15th and charged me R 75 for that. As if that was not enough they still charge me a further R8 for what Ntabiseng said was allowing the debit order through. Now I'm confused which is which here. I initially paid R17 to stop the ****** thing instead of the normal R5 that I would pay had I done it on the net an option which they removed for some strange reason now we have to pay extra for a function that is not 100% safe. I asked to,speak to a supervisor then I was made to hold for five minutes thats an additional cost that I have to pay on my company cell phone. By this point I was not even prepared to hear what this Ntabiseng had to say because guess what I was holding for a person that was Busy on the other line and when they were done they were not even interested in speaking to me. What a **** service we pay for so much every month.