TR
Tendai R

1 reviews | Active since Mar 2013

21 Sept 2017, 10:34

Bad Service

I deposited some money into a wrong account. Phoned Fnb and they said they will get back to me within 48hrs, which they did. They said they couldnt get hold of the account holder and so I should try contacting the person myself.,Have been trying for the past 2 weeks and the number it not working. Fnb never followed up on this quiry which is very shocking. I need answers on how I can get back my money. The transaction was Fnb to Fnb.

Energy

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2017, 11:21
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)