1 reviews | Active since Sept 2017
Bad service
I went to a FNB branch at Horizon View Shopping centre on the 23rd Augustto downgrade my account to Easy account, then end of August I was billed for a Gold cheque account which put my account on a negative balance. I went back to the same branch on the 12th September 2017 to enquire as to why my account wasn't downgraded and I was told that the previous consultant used the incorrect product code, the consultant promised that the account would be downgraded by Friday and a refund would be given back to me for the bank charges. It's Sunday and my account hasn't been downgraded.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)