BAD SERVICE

Eventually someone from FNB contacted me today about the following:

Ref Rd ********** 9156 - who is my new private banker ? Cannot help me , because I have a premier account and not a private client. It is not part of his so-called suite to assist me. You call this service ?????????

No FNB REWARDS-FLAT RATE on my August account Phoned team of premier bankers to try and resolve the missing FNB REWARDS-FLAT RATE on my account. After spending 7 minutes on my cellphone - I was informed that this was not part of their suite ( savings pocket account ). How convenient. It takes them 7 minutes and about R 30 of my cellphone airtime to come to this conclusion. You call this service ?????????

I used to have a private banker which went on maternity leave. I was never informed of this , so clearly there is no contigency plan concerning service continuity for a client which maar has to pay his fee for R 185 per month.

On my profile , it now seems that every account follows a different route to resolve a query on it. I then do not understand your concept of private banking to any extent and 1 person handling ALL YOUR QUERIES ON YOUR ACCOUNT.

I am utterly disgusted with this service that I have received as a platinum account holder. Pathetic..