Bad service :(

My internet banking and cellphone banking were inexplicably blocked. I was stranded in a foreign country thousands of kilometers away from home unable to access my domestic accounts. I filed a complaint through the FNB complaint page on Tuesday with my grievances, I was never contacted. When I was finally able to make a call to the FNB 'Private Brankers' number, I was put on hold for well over 20 minutes, spoke to four people and was transferred from one department to another. Nevermind the fact that I am now stuck with a huge bill for the 30 minute long call, a week before I departed I went to an FNB branch and informed them that I would be leaving the country indefinitely and that I needed to have my records updated to avoid any problems. I was reassured that I would be able to access my accounts with any issues. Definitely not happy