Bad service

I started the process of opening a business account as from the 7th of August 2017, I submitted all the documents on the Tuesday the 8th of August but until today the account has not been opened. I have been told that the account failed at quality check but it's because of their own internal contols. Am wasting my own time to call and find out what is happening, but no one from FNB is advising me on the progress of the account. The business has already started to operate and it's not a good idea for us to use our personal accounts for business purpose. I really need this account to be active ASAP.