Bad service

I had a really bad experience with the branch manager at FNB ,where I need help getting a new bank card .I had lost my ID and had no cash on my person to get a new one ,I provided documents with my details on and a picture with finger print ,also a birth certificate and a statement with my address on it .After waiting for almost a hour ,I finally got to speak to the manager who the proceed to tell me that I do not have a relationship with the FNB bank ,even if I had a previous acc. this is a new acc so I don't have a relationship with FNB in front of other waiting customers .Which was really demeaning to me as a person. The stuff there where really unwilling to help me or find a way for me to resolve the problem I had.