bad service

I paid my cheque account through your lawyers, I have been calling several times asking that you update my account. Money keeps getting deducted from my account for a loan I have paid. this has been dragging for long and each time I call the call centre, a new query is logged. Kindly reserve my money back to my account by end of business today, failure to do that I will lay a complaint with NCR or the Bank ombusmand. I use money to call, its not free