BAD SERVICE

Hi FNB what bad service from you guys steeling your clients money, i have been calling fnb and visiting the branch for the past how many months regarding the extra charges that just disseprare out of my account, Today i called your call centre and Peter Khapmule answered when i asked there is money out he said there is bank charges for an withdrawal that has been charged but on my online and statement there shows nothing everymonth there is a loss for about 24 - 30 Rnad