BAD SERVICE

Good morning, I AM FURIOUS!!! On Friday I called the bank to find out whether a message I received from the bank was authentic. It was confirmed by your ***** division that the message was in fact in order. THEY DECIDED TO BLOCK MY CARD, MY ONLINE BANKING and everything else. I did not ASK for this, it was simply done by one of your staff and it is causing a huge inconvenience in my life. I was not told that this would be done. I went to the vet on Saturday to get food and meds for my dog. My card was declined. I WAS VERY EMBARRASSED!!! On Sunday I called the ***** division again to ask them to unblock my account. I was told that they can’t help me because I need to be "verified" and I must go INTO THE BRANCH to sort this out. I DON’T DRIVE. Now I need to inconvenience someone else to take me to the bank to fix the problem that was caused by YOUR staff. Am I upset??? ABSOLUTELY! I want this block lifted immediately!!! It is the 4th of the month and I can’t pay my accounts. SORT IT OUT FROM YOUR SIDE, I CAN’T GET TO THE BANK. I want this done by 12pm today!!!! ****** pathetic!