Bad service

I got an HP laptop 2 Weeks ago from the fnb dot store at eastgate, but now the laptop doesn't <br> want to start up.<br> After doing my own research it seems like there is a bios *******ion failure.<br> So i called the smart device line yesterday morning to see if they could help and all they say is <br> that they are going to get a courier to come and collect it and take it away to be fixed, only once <br> they have proof of purchase from FNB which i cant understand why it would take longer than 24hours <br> o get that.<br> Well 24hours later i still haven't heard anything from FNB or Digital planet.<br> And as it is the laptop i do all my work on, i am now going into the second day<br> of not been able to do work...