Bad service

I app**** for a business account and sent all the necessary documents that were required but still my account is not open yet. I call on a daily basis and sent the documents to more than one consultant the last one i remember is Nelson who promised to email me back with feedback, i even called this morning and i spoke to Siphokazi who told me that my account is not active yet. How long do i still have to wait to have my business account opened? i urgently need this account