BAD SERVICE

Bad Bad SERVICE!!!! Once again FNB has let me down. I am very disappointed in the level of service I have received from FNB. This bank does not even deserve a one star, its ********** beyond words. I recently paid off my home bond (last year November 2021) and thought this was the greatest achievement ever. I was then debited the same month and I had thought there could have been an issue with their system.

The following month (December 2021) I was then debited for my bond payment again. I spoke to Desmond and he gave me a ref number (HL00B2331) and he said they will refund me without having to submit the documents again. But the money was not refunded. I then spoke to Brenda and she said they won’t refund the money until I submit the documents. I phoned to do a follow up and I spoke to Maxine, she then escalated my query (HL00B2331) to the supervisor (Pinky) and she only called me a week later. She also escalated it and advise me to fill in the refund forms of which I did and she assured me that they won’t debit again.

To my surprise, In January (2022) I was debited AGAIN. This frustrated me even more, because this means that I must go through the same process of filling in the documents in order to get my refund. I just don’t understand why they cannot update it on their systems. I mean we now live in a more advanced cyber world of technology, why is it so difficult to put a stop on my debit order.

I spent my money and time to get all these documents, I do not expect such a big bank to do this, I had plans with that money. Funny how I never even missed one bond payment. How is it okay for FNB to keep debiting my account after settling my bond?

Is FNB going to pay for the inconvenience that they have caused which is the repayment of the Internet cafe service fees and my TIME?

To top it all off, I had to request for a policy number, guess what! I was transferred from one agent to the next, one said I had a policy & the next one said I don’t have one. None of the agents I spoke to were competent. I do not wish to ever do business again with FNB.