Bad Service

Good day

I would like to log a complaint against the call Centre agent in the Gold desk department his name is Christopher I don’t know his surname as he did don't give it to me and kept me waiting for 1 hour on the phone in the branch as I cannot access the app while on a call with the contact center I think its very pathetic to give such service.

I stayed in the branch called back again a guy called Joshua picked up and transferred me to Christopher all to no that he will drop the call not great service he did not even try to contact me back as a loyal FNB client so the guy in the branch took my details in (Parow Centre FNB ) and said one of their consultants will call me back up until the hour no feedback I am truly disappointed. I Logged a debit order dispute in July 2021 for 2 debit order which 377 by 2 and called to ask what are they doing about it the guy said to me I must fill in a form I did that and send it back on the 06/08/2021 no feedback yet it is for FNB Life.

Also I would like to make known that the agent from the contact center said go into the branch so we can assist and you can access the app to approve while being on the line with us as I cannot do that while calling from my cell phone and I did that yet nothing is this how you treat you clients also which was very alarming they all give me different outcomes don’t they all get trained the same or get the same training which means I waisted my time going to the branch outing myself at risk by being exposed to covid or maybe getting covid and if that is the case some one needs to be held liable for that ,that send me to the branch because as you say at FNB you making it convenient for the client to do everything from home which is clearly not the case.

What do I have to do to get some feedback on this matter and have my funds reversed to me asap must I go to social media, hello peter or what.

I need feedback asap please this is not on and I don’t appreciate being treated like I don’t matter otherwise I will have to take my business elsewhere.

You can contact me on the following details below. Good day

I would just like to keep this short and sweet.

I have done everything you have asked of me to resolve my query yet you gave me lame excuses of I must wait for 5 working days and I must wait for this and that so that time has expired now as well you are very quick to take our money but we have to wait months on months for a refund.

Well I am not getting any joy from you and I am not going to take my business else where I am staying with FNB but I am going public now I am taking my query to social media which is Twitter .Instagram, Face book, Die son koerant and I will be sending my concerns to the Devi show as well on etv you have left me no choice but to inform my fellow South Africans and my circle of people what type of service you deliver to your clients.

And please don’t come with a apology because that isn't working again.

I need some one to make contact with me before end of business today and give me concrete answers you guys working on this chose your jobs like I chose mine and I believe I am doing a blady excellent one in mine un like you guys if you cant do your jobs find another and give it to some one that is willing to do the job for a bank that is so high in the financial sector I am ashamed to tell people I bank with you.