Bad service

I was at the Northgate branch on Saturday after calling the branch on midweek to find out if I could move my homeloan to FNB, the lady on the phone told me that any of the consultants could help me. My wife and I got to the bank and got a ticket and waited for our number to come up. After waiting for a while for our number the consultant at C14 recognizes a gentlemen who arrived after us and has no ticket in hand, he called the gentlemen and proceeded to help him even though we have been waiting in the queue long before him. To top it all of when we finally got assisted I was told that the consultants at the bank dont do home loans and I would have to wait for another 2 days for the home loan consultant to even respond to my request. WHAT A WASTE OF TIME AT FNB NORTHGATE. I dont want anything to do with the branch anymore.