Bad Service

I had a bad experience with FNB, I wanted to have access on my 32 day account I was told that if I want it immediately I need proof, when I bought the proof it was not good enough for them, or it was not an emergency, My emergency maybe not be the same emergency for them, and on top of them wanting a proof they still going to deduct R250.00 for wanting the money immediately which I don't mind. If I wanted a loan it was going to be approved immediately but now I want my money its a hustle.