Bad Service

I called on the 26/06/15 to have a debit order reversed. i was told that it was done only to find out that it was not done. I called again on today 30/06/2015 and I spoke to Lee Spies who advised me that he could not help me. I requested to speak to his manager and he advised that his manager Jay Prakash Soubama will be in a meeting and \perhaps"he will give him my details and Jay will \""try\"" to call me but he cannot guarantee that it will be today. So i asked him why 'perhaps\"" and also why would his manager \""try\"" to call me??? I have stated the urgency of my request but it fell onto deaf ears. he had no compassion at all and spoke like a robot even though he could hear that i am so upset. i am deeply disappointed by this service. I've been with FNB for many years and I have never received this kind of service. how can all the managers be in a meeting?? and why do they try to call clients who are complaining of bad service..or maybe FNB does not care about their clients complaining about service because they have more than enough clients in their data base so they dont need my service!!!"""