Bad Service

I havent even collected my Credit Card, cheque isnt working and I am already complaining. I am wondering why I am moving to FNB at all. I was happy at Standard Bank and I only decided to move because it seemed like good value for money. I sent documents to settlement on the 09/06/15 and I was told it would take 5-7 working days its longer than that with month end around the corner. I am only getting told after following up via call center, funds will only be released when I collect the card, no one told me this, its like a magic show with new tricks and information coming in drips. I recieved cheque card and I was only told account should have money for it not to be closed. I deposited money now, when I try to use card it doesnt work, only today I am told I needed to have inserted into an ATM first. I also called called call center to get assistance for the below and I was transferred to not less than 6 consultants before the last one pretended not to hear me when I could everything on his background. Please remind me why I need to move to FNB and not stay where I am. This is really pathetic and not a good start