Bad service

I App**** for a new credit card on 25/05/2015 online .The system said it will be available in 3 days. It is now 14/06 /2015 and no joy. I Am back in Somalia where I work and in the meantime my wife went to the branch and they said I Am supposed to give prove of income. Not a problem, but I Am still waiting for them to send the nescesary paperwork for me to sign. I also E-mailed my personal banker and and did not even get a response. At the moment I Am very dissapointed in FNB and my next step will have to be to change to another Bank that is willing to give me service.