BAD SERVICE

Good Day<br> <br> I do not receive any great service from our private banker<br> <br> Firstly I thought that Premier banking means that you get your Visa card delivered to you and that changing to your married surname would be no problem.<br> <br> I just need my current card to be changed to my married surname and delivered to my work address.Previous card expiring end of June 2015<br> <br> My current card says Miss *** and now it must say Mrs *** but the private banker says this is impossible due to my middle name which does not appear on their system(even though my middle name was also on my previous ID)?I have sent through certified copies of my marriage certificate and ID.I have been told to go to my nearest branch to sort this out and originally also told to collect my card at the branch<br> Premier banking does really not provide any better service<br> <br> Nobody even comes back to you to follow up your query<br> <br> Thank you<br> Aimee<br>