LN
Lulama N

1 reviews | Active since Jun 2009

08 Jun 2015, 11:34

BAD Service

Good day,<br> <br> It is with very disrespectful to receive an email notification of my FNB account being handed over to lawyers whereas the case *** in still under investigation and non of FNB consultants ever contacted mw with the status update of the case. Last week I sent an email to clarify the ********** amount on the account so that I can settle it, then deal with the 3rd part who authorised the transaction however there was no response. Please request a consultant to urgently give me a call and resolve this issue. I am really not happy and I will never use FNB again in my life.<br> <br> Regards<br> <br> Lulama Ntwanambi<br> ***

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2015, 12:28
Official
Hello ntwanal,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 699579.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)