1 reviews | Active since May 2016

25 May 2017, 10:03

bad service

<p>Good day</p> <p>It's second complaint for same now .I'm tired of their bad service . I did deposit in the Atm @7:23 on 25-5-2017 at constantia kloof deposit went through but the Atm gave me message saying we experience technical problem printings your slip u can view the slip. I need the slip to confirm the payment with insurance . Now I have to come back inside the bank to get the confirmation why they do Atm deposit if we have to experience the bad service and spend more money coming back. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2017, 11:37
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)