BAD SERVICE
<p>I am a MyBranch client and after receiving numerous offers to upgrade. Now I am at a point where I want to cancel my accounts with FNB completely.</p> <p> </p> <p>First of all I work in a shopping centre that has an FNB Branch, yet I am not allowed to collect my card from the branch I have to make use of the free courier service..... the following is an excerpt of the Hallo Peter Complaint I published regarding my experience with them....<br />"</p> <p>I received numerous phone calls, e-mails even a meeting request to please be available between 10:00 and 12:00, after 8, 10 Minute long phone calls starting at 12:05, it is now 15:30 and I was just told that the courier was at the delivery address and that he had my wrong number???? how is this possible if I have received atleist 4 smses to the correct number??? after sitting here for the whole day cancelling meetings to get my new bank card that I need to buy things.</p> <p> </p> <p>This is really pathetic and I am considering to cancel my account with FNB for causing all of the frustration as my office is in the same mall as one of their branches, yet they force us to make use of useless companies like yourself."</p> <p> </p> <p>Yet here I sit still without a bank card.</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is *** .
Kind Regards
Complaints Resolution
Naomi Petersen
***(option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is *** .
Kind Regards
Complaints Resolution
Naomi Petersen
***(option one)
