Bad service

<p>Good day</p> <p> </p> <p>Please be advised I’ve lodged a complaint with your call centre last month for the lack of service we have received from your office. with regards to funds being transferred to my account and not reflecting. I have received a call from your call centre and was advised this was being looked at and we still have not been called to advise on any further developments .I have gone to the Ransburg square branch to speak to one of your consultants on various occasions only to receive a number and wait. I have been patient enough for far too long and I’m actually disgusted with the lack of service from FNB .I don’t earn much but the little I get you make sure you get your banking fees. I have subsequently gone to FNB Lenasia on Saturday only to revive another ticket just for a banking statement of which I needed urgently. Your staff that use to assist has sorry to say this become robots pressing buttons and my resolution is a ticket of which we have no option but to sit in a queue and wait to be called. I Have tried to sit with one of your consultants but because of the tickets it takes too long to discuss my financial situation but takes forever to wait for your number. There is no sense of urgency to want to assist anyone from your staff in the branches and this is the same through your branches.</p> <p>I’m sorry to inform you but i need for my account to be closed having a FNB gold cheque account is just a visage to disguise your ordinary cheque account. And that I can get from any other bank who does not offer false hope and false pretence.</p> <p> </p> <p>Your slogan how can we help is wishful thinking on the basis that one individual (in your marketing department ) who was passionate about customer service thought up and it’s not the culture your staff in the branches carry through. I refuse to bank with a organisation who refers to me as a number .</p> <p> </p> <p>I’m very disappointed in the customer service and lack of information your staff have at their disposal.</p> <p> </p> <p>I ask humbly that you relinquish me from your client base any relationship I might have with your brand.</p>