Bad service

<p>So I visited FNB in Maponya Mall on the 6th May to pick up my card and just ask them who has debited my account since I did not load any debit orders. I spoke to the first gentleman who couldn't stop my debit order which was annoying he then instructed me to Sakhile who told me that he could not stop my debit order first, could not tell me who authorised the debit order or what company debited on my account. He went further telling about the "New law" that allows anyone to tap into my account without me or FNB authorising it hence I told him that I did not enter in any debit order with so called company I don't know about so please enlighten me as my bank isn't your responsibility to protect my money and report any new arrangements that is out of the norm? Why am I paying my bank fees if you guys can't protect my money I am absolutely disappointed with FUN please let me know if you can not do your job I will change to another bank. What upsets me the most I still have this stupid debit order no one bothered to attend to my concern and that I have to pay for the debit order to be reveresed which HAS NOT BEEN DONE I mean guys really are running a circus now or should I go all the way to Braamfontein branch to get things done kindly do us all a favour and apply necessary precautions to protect customers money I shouldn't be telling you this I mean really it's Pathetic I'm very upset</p>